Terms of service

These terms are an agreement between you, the business using Voice 2 Quote, and [registered name to come][legal status to come] (“we”). By creating an account you agree to them.

1. What the service does

Voice 2 Quote helps you make quotes and invoices from a voice note or typing, send them to your clients, and get paid. We provide it “as is”, with reasonable care and skill.

2. You’re responsible for your documents

The app helps you format quotes and invoices and checks the fields SARS requires. You must check every document before you send it. You’re responsible for your prices, your VAT status, your tax and keeping your records for 5 years. We don’t give tax advice.

3. Payments are between you and your client

Card payments go through your own Yoco or PayFast account, under their terms, and EFT payments go to your bank account. We’re not a party to those payments and never hold the money.

4. Using it fairly

You may not use Voice 2 Quote to:

• make false documents or commit fraud;
• send spam or messages people didn’t ask for;
• quote or bill for illegal goods or services.

5. Plans, billing and cancelling

• The plans and prices are on the home page. Pricing starts on 1 March 2027.
• You can cancel a paid plan in two taps. It runs to the end of the period you paid for.
• You can get a refund within 7 days of your first payment. Any other refund is up to us.
• When a paid plan ends you go back to Free. Nothing you’ve sent or issued changes; Free’s limits apply to new documents.

6. Your clients’ information (operator agreement)

You decide why and how your clients’ information is used, and you’re responsible for having a lawful reason to use it. We process it as your operator under sections 20 and 21 of POPIA. We:

• process it only to provide the service to you;
• keep it confidential;
• keep appropriate security measures in place;
• tell you without delay if we believe it has been accessed without permission.

Our privacy policy says more.

7. Availability, changes and ending the agreement

• We aim to keep the service running at all times, but can’t promise it will never be interrupted.
• We may change the service. We’ll email you 30 days before a change that affects you materially.
• We may suspend an account that breaks section 4.
• You can end this agreement by deleting your account in Settings. Before it’s deleted you can download all your records, and we email you a link to them.

8. Liability

Our liability to you is limited to the fees you paid us in the 12 months before the claim, except where the law doesn’t allow a limit.

9. Law

South African law applies to these terms, and the courts of the Western Cape have jurisdiction.

Contact

[support email to come], [physical address to come].